At The Jewel Club, we want your jewelry shopping experience to be smooth, safe, and convenient. We carefully inspect and securely pack every order before dispatch to ensure your jewelry reaches you in perfect condition.

1. Delivery Across Pakistan

We currently offer delivery across Pakistan, including major cities and most remote areas.

Orders are delivered through trusted courier partners to ensure safe and reliable delivery.

2. Order Processing

- Orders are normally processed within 1–2 working days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.
- Customized, personalized, or special-order products may require additional processing time. The estimated timeline will be communicated separately where applicable.

3. Delivery Time

After dispatch, your order will generally be delivered within:

- Major Cities: 2–5 working days
- Other Areas: 3–7 working days
- Remote Areas: Delivery may take additional time depending on the courier service and location.

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, public holidays, peak sale periods, or circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

From time to time, The Jewel Club may offer free-shipping promotions or special delivery offers. Any such offer will be clearly mentioned on our website or promotional material.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan, subject to availability and courier service coverage.

For COD orders:

- Please provide an active phone number and complete delivery address.
- Our team may contact you to confirm your order.
- Please ensure that someone is available to receive and pay for the parcel.
- Orders may not be dispatched until COD confirmation is completed.

6. Order Tracking

Once your order has been dispatched, we will provide tracking details through SMS, WhatsApp, or email, where available.

You can use the tracking information to check the status of your shipment with the relevant courier company.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

The Jewel Club will not be responsible for delays or failed deliveries caused by:

- Incorrect or incomplete addresses
- Incorrect phone numbers
- Customer unavailability
- Failure to respond to courier calls
- Refusal to accept a confirmed order

If an order is returned to us because of an incorrect address, refusal, or unsuccessful delivery attempts, additional shipping charges may apply if the customer requests re-delivery.

8. Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

- Severe weather
- Public holidays
- Courier service disruptions
- Road closures
- High-volume shopping periods
- Security or operational restrictions

We appreciate your patience in such situations.

9. Damaged or Incorrect Items

We take great care when packing your jewelry. However, if you receive an item that appears damaged, defective, or incorrect, please contact us as soon as possible after delivery.

For faster assistance, please provide:

- Your order number
- Clear photographs/videos of the package and product
- A description of the issue

Our customer support team will review the matter and guide you through the applicable replacement, exchange, or return process according to our Return & Exchange Policy.

10. Package Inspection

For security reasons, customers should check the parcel and packaging for visible damage at the time of delivery.

If the package appears seriously damaged or tampered with, please contact The Jewel Club immediately and provide photographic/video evidence where possible.

11. International Shipping

At present, The Jewel Club ships within Pakistan only.

International shipping may be introduced in the future. Any international shipping terms, charges, customs duties, and delivery timelines will be communicated separately when international delivery becomes available.

12. Contact Us

If you have any questions regarding your order or delivery, please contact The Jewel Club through the contact details provided on our website.

The Jewel Club
Website: www.thejewelclub.pk

Thank you for choosing The Jewel Club. We appreciate your trust and look forward to delivering your favorite jewelry to your doorstep.

At The Jewel Club, we want you to be satisfied with your purchase. If you need to exchange an item, please review the following terms:

- Exchange requests must be made within 7 days of receiving your order.
- Products must be unused, unworn, undamaged, and free from any signs of wear or tear.
- The item must be returned in the same condition and original packaging in which it was delivered.
- A delivery charge of Rs. 249 will apply to all exchange orders.
- Once the returned item has been received and inspected, the exchange will be processed within 7–10 working days.
- Items that do not meet the above conditions may not be eligible for exchange.

The Jewel Club reserves the right to refuse an exchange if the returned product does not meet our exchange requirements.