Terms & Conditions
TERMS & CONDITIONS
Effective Date: September 2026
Welcome to The Jewel Club. These Terms & Conditions govern your use of our website and your purchase of products from The Jewel Club. By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Please read them carefully before completing your purchase.
1. About The Jewel Club
The Jewel Club is an online jewelry store offering jewelry and related products to customers in Pakistan through our website.
Throughout these Terms & Conditions, the terms "The Jewel Club," "we," "us," and "our" refer to The Jewel Club, while "you," "your," and "customer" refer to the person purchasing or using our products and website.
2. Acceptance of Terms
By clicking "Place Order," "Complete Order," "Checkout," or any similar order-confirmation button, you acknowledge that:
• You have read and understood these Terms & Conditions.
• You agree to be legally bound by these Terms & Conditions.
• The information provided by you is accurate and complete.
• You are authorized to use the payment method provided, where applicable.
• You agree to our applicable Shipping Policy and Return & Exchange Policy.
If you do not agree with these Terms & Conditions, please do not place an order.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, dimensions, and other information displayed on our website are accurate.
However:
• Actual product colors may vary slightly depending on your device or screen settings.
• Minor variations in appearance, finishing, texture, or dimensions may occur.
• Product images may be enlarged or styled for display purposes and may not represent the actual size of the product.
• Jewelry measurements should be checked carefully before placing an order.
We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.
4. Product Availability
All products are subject to availability.
Adding an item to your cart does not guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we will contact you regarding the available options, which may include a replacement, cancellation, or refund where applicable.
5. Prices
All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been confirmed at the previously displayed price, except where the order was affected by an obvious pricing or technical error.
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
6. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may contact you to verify your:
• Name
• Contact number
• Delivery address
• Order details
• Payment or Cash on Delivery information, where applicable
An order may be cancelled or declined if:
• The product is unavailable.
• The information provided is incomplete or incorrect.
• We are unable to verify the order.
• There is a suspected fraudulent or unauthorized transaction.
• A technical or pricing error has occurred.
• Delivery to the provided location is not possible.
7. Order Confirmation
An order confirmation message, email, SMS, WhatsApp message, or phone confirmation may be provided after your order is received.
Receiving an order acknowledgement does not necessarily guarantee that the order has been finally accepted. The Jewel Club reserves the right to cancel an order before dispatch in accordance with these Terms & Conditions.
8. Cash on Delivery
Where Cash on Delivery (COD) is available, customers may be required to confirm their order before dispatch.
Customers placing COD orders agree to:
• Provide a valid and reachable phone number.
• Provide a complete and accurate delivery address.
• Remain available to receive the order.
• Pay the complete amount due at the time of delivery.
Repeated refusal to accept confirmed COD orders may result in restrictions on future COD orders.
9. Online Payments
Where online payment options are available, customers must provide valid payment information and use a payment method they are authorized to use.
The Jewel Club does not knowingly retain complete card details such as full card numbers or security codes where payments are processed through third-party payment providers.
Payment transactions may be subject to the terms and policies of the relevant payment service provider.
10. Delivery
We aim to process and dispatch orders within the timeframe stated in our Shipping Policy.
Delivery times may vary depending on:
• Customer location
• Courier availability
• Weather conditions
• Public holidays
• Unexpected logistical delays
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control
The Jewel Club is not responsible for delays caused by circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address and reachable contact number.
11. Inspection Upon Delivery
Customers are encouraged to inspect their package and product as soon as possible after receiving the order.
If you receive an item that appears damaged, incorrect, or defective, please contact us within the timeframe specified in our Return & Exchange Policy and provide the required photographs, videos, order information, and other evidence where requested.
12. Returns & Exchanges
Returns and exchanges are subject to our Return & Exchange Policy.
Certain products may not be eligible for return or exchange due to hygiene, customization, clearance, or other applicable conditions.
Before returning any product, customers must contact The Jewel Club and follow the instructions provided by our customer service team.
Products returned without prior approval or that do not meet the applicable return conditions may not be accepted.
13. Jewelry Care
Jewelry should be handled and stored with appropriate care.
Exposure to water, perfumes, cosmetics, chemicals, sweat, cleaning products, excessive moisture, or improper storage may affect the appearance or condition of jewelry.
The Jewel Club is not responsible for damage resulting from improper use, accidental damage, normal wear and tear, misuse, or failure to follow recommended care instructions.
14. Customer Responsibility
Customers are responsible for:
• Providing accurate contact and delivery information.
• Reviewing product details before purchasing.
• Selecting the correct product, size, color, or variation where applicable.
• Being available to receive the order.
• Following jewelry care instructions.
• Checking the order upon delivery.
• Providing truthful information during checkout and customer-service interactions.
15. Promotions and Discounts
Promotional offers, discount codes, sales, and special campaigns may be subject to additional terms.
Unless otherwise stated:
• Promotional offers cannot be combined with other discounts.
• Discount codes must be applied during checkout.
• Promotions may have limited validity or product availability.
• The Jewel Club reserves the right to modify or discontinue a promotion.
16. Intellectual Property
All content on The Jewel Club website, including but not limited to:
• Logos
• Brand names
• Product photographs
• Product descriptions
• Graphics
• Website designs
• Text
• Videos
• Marketing materials
is owned by or licensed to The Jewel Club and may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.
17. Website Use
Customers agree not to:
• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Submit false or misleading information.
• Interfere with the operation or security of the website.
• Use automated systems to scrape, copy, or collect website content without permission.
• Engage in fraudulent purchasing activity.
We reserve the right to restrict or terminate access to the website where misuse is suspected.
18. Limitation of Liability
To the extent permitted by applicable law, The Jewel Club will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, communication failures, or other unforeseen events.
Our responsibility regarding a purchased product will be limited to the remedies available under our applicable policies and applicable law.
19. Privacy
Information provided by customers during shopping and checkout may be used for purposes including:
• Processing and fulfilling orders.
• Delivering products.
• Contacting customers regarding orders.
• Providing customer support.
• Processing payments.
• Improving our services.
• Sending promotional communications where permitted and applicable.
Customer information will be handled in accordance with our Privacy Policy.
20. Changes to These Terms
The Jewel Club may update these Terms & Conditions from time to time.
Any updated version will be published on this page with the applicable effective date. Customers are encouraged to review the Terms & Conditions periodically.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.
Any disputes shall be dealt with in accordance with applicable Pakistani law and the jurisdiction of the competent courts.
22. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our policies, please contact The Jewel Club through the contact information provided on our website.
The Jewel Club
Website: www.thejewelclub.pk
Country: Pakistan
CHECKOUT AGREEMENT
By proceeding with checkout and placing your order, you confirm that you have read and agree to The Jewel Club's Terms & Conditions, Shipping Policy, and Return & Exchange Policy.
